Yes. When a prospect responds to an email, I receive this email from “Nicolas de Magileads”. How to change the sender name?
Answer: When you create/edit your email here: https://application.magileads.io/senders/email
To the right of the “return email” field you have a “+” which allows you to choose the response option.
- → Option 01: You receive the email directly as if your prospect was responding to you directly without the response going through our platform. At that point, you will no longer have the problems reported, but we will not be able to save the response received inside our platform.
→ Option 02: (the one selected for the moment) When the prospect responds, he responds to our server
which forwards the email to you, this is the reason why you see “Nicolas de Magileads” appear. This solution allows us to save the prospect's response inside the platform.
With this solution, once you receive the response, it is better to open a new conversation to continue the exchange with your prospect.
https://application.magileads.io/senders/email
